FREQUENTLY ASKED QUESTIONS
You can cancel or update your order within 12 hours of placing it. Since everything we make is custom, handcrafted just for you. Let us know right away!
As soon as your order ships, we’ll send a tracking link straight to your email. If you ever want to check in, just head to our Order Tracking page, plug in your details, and you’ll see exactly where your package is.
If it’s our mistake, wrong color, damaged fabric, anything like that please message us as soon as you can.
Yes, but only if there’s an issue on our end like a defect, damage, or incorrect item. We’re happy to make it right. Unfortunately, we can’t accept returns for items that have been worn, used, or simply don’t fit due to a sizing mix-up.
Yes! We offer free express shipping to almost everywhere including the US, UK, Canada, Australia, and all over Europe. Your product will get to you fast, no extra cost. The only thing not included? Any local customs or import duties are handled by you, depending on your country's legal laws.
Every product page has a detailed size chart that’s where you should start. Still unsure? No problem. Just send us your measurements (like chest, height, weight, etc.), and we’ll personally guide you to the best fit. We’ve helped hundreds of customers, you're not alone!
Most orders are made and shipped within 5–7 business days. Once it’s out the door, you’ll get tracking info in your inbox so you can watch it make its way to you.
Totally. We use strong SSL encryption and trusted payment gateways with the same level of security as major banks. Your personal and payment info is always protected and never shared.
Once you approve your return, it usually takes 7 to 10 business days for the refund to show up in your account. It depends a bit on your bank or card provider, but we’ll keep you updated every step of the way.