Terms and Conditions – Sports Varsity Jacket

Welcome to sportsvarsityjacket.com! We’re committed to providing high-quality custom varsity jackets and exceptional customer service. Please review the following terms carefully before placing your order.

Our Customer Promise

At sportsvarsityjacket.com, we stand by our products and value your satisfaction. We believe in delivering excellence and are always here to help if anything goes wrong. Your feedback is important to us. It helps us improve our products and services. Our support team is ready to assist you and will respond to all inquiries promptly.

Exchanges & Returns

All our jackets are handcrafted to order, which means production begins immediately after your purchase. Due to this, we cannot cancel or issue refunds once production has started.

  • You have 30 days from the date of delivery to request a return, exchange, or refund.
  • Refunds will be issued to your original payment method.
  • Size-related returns may not qualify for a full refund. Return shipping costs for exchanges are the customer’s responsibility.
  • Items must be unused, unworn, and in original condition with all tags attached. We cannot accept returns on damaged or used items.
  • Original shipping fees are non-refundable.
  • Orders can be canceled free of charge within 12 hours of purchase.

To assist with your request, we may ask for photos or your measurements to ensure the best fit and resolution.

Shipping Terms

We offer Express Shipping with an estimated delivery time of 5–7 business days. We partner with trusted carriers such as DHL, FedEx, and DPEX, selecting the most reliable option based on your location.

Please note:

  • Delivery times may vary due to location, customs clearance, or unforeseen delays.
  • Freight insurance is not included with standard shipping.
  • Import duties, taxes, or local government fees are not included in the product price. These charges are the responsibility of the customer. Please check with your local customs office for more information.

Important Instructions

To ensure the perfect fit and finish:

  • Always refer to our Size Chart before ordering. Custom fit requests are welcome!
  • Email us with your exact measurements or any customization preferences (e.g., sleeve length, color changes, patch style).
  • Colors in product photos may appear slightly different on your screen due to variations in lighting, camera settings, or monitor calibration.
  • We are not responsible for incorrect sizes selected by the customer. Double-check your measurements before placing your order.

Payment Terms

We accept secure and widely trusted payment methods:

  • PayPal
  • Major Credit/Debit Cards (Visa, MasterCard, American Express, etc.)

If you’d like to use an alternative payment method, please contact us before placing your order, and we’ll do our best to accommodate your request.

By placing an order with sportsvarsityjacket.com, you agree to these Terms and Conditions. We appreciate your trust and are excited to create a jacket you’ll love!For any questions, feel free to reach out to our support team at Info@sportsvarsityjacket.com .